« go back to homepage
Is this job ad fake? Report it!
Recommend to a friend Delicious Digg Stumble Reddit Twitter
Is this job ad fake? Report it!
Recommend to a friend Delicious Digg Stumble Reddit Twitter
This job ad has been posted over 40 days ago...
0
applicants
Systems support representative (IT Support Analyst (TIER 1))
at Natasha in Calgary
Phone tech support. Must have Tier 1 experience working within an IT help desk / service desk environment. ITIL & ITSM concepts. SAP, VMware, Altiris. Dell hardware + HP hardware certification. Central location - On major transit route (downtown). To start immediately.
=============================================================================================================
Duties & Responsibilities:
Providing centralized Service Desk support (Tier 1) to user experiencing software & hardware problems - over the phone.
Providing high levels of customer satisfaction through trouble-shooting & call resolution
Taking ownership of issues and coordinating proper escalation
Utilizing call tracking systems for the purpose of logging, monitoring and communicating daily support requests & issues
Required Minimum Qualifications:
1. Strong communication skills (Written & Verbal)
2. Strong desire to learn, improve, and to help people
3. Strong troubleshooting skills with respect to computer Hardware. (eg Desktop Computers, Laptop computers, Printers, PDA devices)
4. Strong troubleshooting skills with respect to computer Software. (eg Microsoft Operating Systems, Microsoft Office, Lotus Notes)
5. Ability to work under pressure with little supervision.
Asset Skills:
Tier 1 experience within an IT service desk environment
Working Knowledge of ITIL & ITSM concepts
Active directory & networking concepts
A+ Certification
=============================================================================================================
How to Apply:
Contact Name: Natasha
By Phone between 9:00 and 16:30: (403) 538-2118
By E-mail: < click apply now >
=============================================================================================================
Duties & Responsibilities:
Providing centralized Service Desk support (Tier 1) to user experiencing software & hardware problems - over the phone.
Providing high levels of customer satisfaction through trouble-shooting & call resolution
Taking ownership of issues and coordinating proper escalation
Utilizing call tracking systems for the purpose of logging, monitoring and communicating daily support requests & issues
Required Minimum Qualifications:
1. Strong communication skills (Written & Verbal)
2. Strong desire to learn, improve, and to help people
3. Strong troubleshooting skills with respect to computer Hardware. (eg Desktop Computers, Laptop computers, Printers, PDA devices)
4. Strong troubleshooting skills with respect to computer Software. (eg Microsoft Operating Systems, Microsoft Office, Lotus Notes)
5. Ability to work under pressure with little supervision.
Asset Skills:
Tier 1 experience within an IT service desk environment
Working Knowledge of ITIL & ITSM concepts
Active directory & networking concepts
A+ Certification
=============================================================================================================
How to Apply:
Contact Name: Natasha
By Phone between 9:00 and 16:30: (403) 538-2118
By E-mail: < click apply now >
« go back to homepage
Is this job ad fake? Report it!
Recommend to a friend Delicious Digg Stumble Reddit Twitter
Is this job ad fake? Report it!
Recommend to a friend Delicious Digg Stumble Reddit Twitter
Twitter updates (