MPLOYR

S.i.Systems is one of Canada’s top five IT resource providers, named in Canada’s Profit 100, The Next Generation of Top 100 fastest growing companies for 2001 and Alberta Venture’s Fastest Growing Companies for 2003. Proud to be of service to Canada’s Top Fortune 100 Companies, we consider ourselves to be a cut above the rest, setting unmatched standards in ethics and professionalism.

S.i.Systems teams of highly trained IT Recruitment Professionals apply their extensive knowledge in finding the best fit for any assignment opportunity across Canada. Honest in our presentation, we also promise you an experience that is respectful of your time and other work demands.

Specialization: Network and Infrastructure

Job/Duties/Deliverables:
Our client is looking for someone who will manage the Service Desk team consisting of the service desk and desktop support functions. Provides recommendations into the preparation of the department budget. Oversees the day-to-day execution of incident processes. Provides advice, guidance and daily operational support to end users. Manages the process for creation of user accounts. Defines and directs projects related to improving Service Desk functions. Establishes policies and processes to provide efficient and effective remote support to end users. Liaises with the Production Control Team Manager to assess incidents. Manages the deployment and maintenance of PC’s and printers and reviews the processes and contracts for external PC procurement and support. Manages the physical installation and deployment of new servers by following procedures and scripts developed by the Operations Support team. Liaises with external vendors and consultants to augment internal services
Microsoft Environment

Must Have:

• Degree in computer science or related field (Mandatory)
• Supervising and directing staff in a unionized environment (Mandatory)
• Service desk, desktop support (5- 7 years)
• Network infrastructure and operations (2 – 4 years)

• Applications Support (2 – 4 years)

Work Environment:

• Surrey full time

Please submit your resume directly online to SiSystems at:
http://www.sisystems.com/mp/opp/show_opp.cfm/oppID.18882/si.html