MPLOYR

Competition number: #18498
Type: Temporary, full-time
Location: Richmond, B.C.
Closing date: August 29, 2008

The Business Support Analyst III (BSAIII) is responsible for: providing second level support and services to internal and external customers for WorkSafeBC business applications, business questions, systems enhancements, and project requests; educating or training customers on use of business applications and self-serve tools; and recording all support/service activities in a support desk tracking tool. The BSAIII is also responsible for: solving problems and making decisions that have a moderate to high level of complexity; communicating both in writing and verbally; maintaining technical skills and knowledge; contributing to and maintaining self-serve knowledge bases; and working on or leading projects and initiatives as requested.

In addition to meeting the necessary physical and performance standards, applicants must demonstrate sufficient knowledge, skills and abilities as follows:

• Demonstrated ability to prioritize, organize, or schedule people or tasks, to develop realistic action plans while being sensitive to time constraints, and to resource availability to meet project targets
• Demonstrated ability to lead, motivate and influence the actions of others through demonstrated positive behaviour to achieve business outcomes and customer service goals
• Demonstrated ability to appropriately prepare and present complex information in a clear and concise manner both verbally and in writing to a variety of audiences
• Demonstrated ability to actively listen, question, and probe to ensure understanding
• Demonstrated ability to develop and maintain effective working relationships with management, co-workers, clients, and work teams
• Demonstrated ability to manage conflicts in a professional and respectful manner with a variety of stakeholders
• Demonstrated ability to analyze information, anticipate and recognize problems and opportunities, creatively develop possible solutions, evaluate alternatives, and make viable recommendations and decisions using sound judgment
• Demonstrated ability to develop and provide end user training and reference materials
• General knowledge of applications and database concepts and their structures
• Working knowledge of Microsoft Office products (including Word, Excel and PowerPoint)
• Demonstrated ability to identify, analyze, and evaluate business and system requirements

• Working knowledge of software installation, technical support, systems planning and development, systems implementation, knowledge management, or the facilitation of process improvements

Please note: Applicants must have a two-year diploma in a technology or technology-related field, as well as a minimum of 6 years of directly related experience or an equivalent combination of education and work experience in one or more of the following: systems planning, systems implementation, systems evaluation, work process evaluation, or knowledge management.

WorkSafeBC offers a challenging and stimulating work environment, combined with a competitive salary and benefits package. Make a difference and pursue a rewarding career by submitting your résumé and cover letter, quoting competition #18498 by August 29, 2008, to:

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest.

This position is restricted to those legally entitled to work in Canada.