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full time CLIENT SUPPORT SPECIALIST

at Point2 Technologies, Inc. in Vancouver

Position: CLIENT SUPPORT SPECIALIST
Company: Point2 Technologies, Inc.
Date Posted: August 12, 2008
City: Vancouver (Coal Harbour)

Job Description:

CLIENT SUPPORT SPECIALIST for an established Technology Company

In business since 1996, we're one of Canada's leading technology companies. We're a private organization with over 100 employees and we need to add two more key staff members to our Vancouver based team.

Ranked as "Canada's #1 e-Commerce Company" by the Globe and Mail, and named one of Forbes magazine top 200 B2B companies, we have grown strong business relationships with small and large companies around the world.

THE POSITION

The CLIENT SUPPORT SPECIALIST position requires the successful applicant to work within a team and directly with our largest customers. You must have confidence, poise and, above all, professionalism. Applicants must be proficient with computers (we're a tech/software company after all.) Experience in the CONSTRUCTION, FORESTRY, MINING industry is valued but not necessary.

Possess the right attitude? Have a long term vision for a stable career along with growth and development opportunities with a leading organization? That's what counts!

KEY QUALIFICATIONS

- The ideal candidate will bring 1 - 2 years minimum experience or equivalent education in customer support (ideally in a technology / software environment), interfacing directly with customers (internal or external.)
- Exceptional proficiency with oral communications in person and over the telephone, as well as written. Solid interdepartmental communications skills.
- Strong interpersonal skills, namely effective listening, empathy and patience. The ability to remotely guide a user through problem resolution steps is critical.
- Proactive attitude in managing customer expectations and relations is a must.
- Aptitude to troubleshoot problems under pressure, and the ability to defuse potential challenging situations are also valuable traits.
- Strong knowledge of Web and Microsoft Office products. Familiarity with database management an asset.
- Experience developing and implementing customer feedback programs to drive better product user experience and customer satisfaction is an asset.
- Organizational skills are a must.

KEY RESPONSIBILITIES

- Gather a complete understanding of our heavy equipment software products.
- Develop relationships with our clients at different levels within their organizations.
- Train and troubleshoot with our global clients on all aspects of our various software products.
- Take a leadership role to facilitate and increase user adoption of our software at different levels (administration, sales, and management) within our client organizations.
- Increase awareness of the different Sales & Marketing and Inventory Management tools that our software solution offers, facilitating solid client retention rates.

Compensation: Salary and benefits

Response Information:

Email resume and cover leter to careers@point2.com

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Published at 12-08-2008
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