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full time Senior Customer Support Engineer

at Bycast in Vancouver

Senior Customer Support Engineer

Enjoy a challenging and rewarding career developing ongoing relationships with our growing customer base, as you provide technical, customer support services, and leadership within our dynamic customer service team.

Bycast, a rapidly growing software firm, is the standard in high performance storage software solutions based on the next generation of grid computing technology. Bycast StorageGRID™ solutions combine the power of grid computing with intelligent Information Lifecycle Management to optimize the storage and transmission of large volumes (petabytes) of fixed-content data.

You will:

* Monitor operations of our Customer StorageGRID’s * Take ownership of product issues, ensuring prompt resolution and ongoing support to our customers via telephone and email support * Perform support level 2 investigations, upgrades, and conduct regular maintenance on customer grids * Work with internal teams to escalate and resolve customer issues * Provide direction to customer support engineers

You are a skilled troubleshooter, with experience and skills in the following areas:

* Linux Administration (installation, maintenance and tuning) * Customer support process and applications * Understand networking/distributed computing environment concepts * Experience with large scale distributed computing systems * Experience with mission critical software * Strong written and verbal communications

Additional desired experience and skills:

* Experience with HP/IBM servers, RAIDs and Fiberchannel * Understanding of SQL based RDBMS * Knowledge of TCP/IP * Knowledge of Windows Active Directory environments * Experience with scripting languages * Supervisory skills

Qualifications:

* Minimum 3 years customer support or integration background including experience providing work direction * Minimum Diploma in CS, EE or related field. Bachelors in this area is preferred.

Travel:

* Not required

Along with your customer service experience, you are ready to move into a lead role, and eventually move towards a managerial role. We expect you to have a drive for perfection and a desire to succeed. The work is challenging and ever changing, so an ability to constantly adapt and multi-task is essential. An ability to communicate concisely and clearly is critical. Finally, you must be a good team player, and have a strong desire to be a key part of an exciting, young and growing company.

We would like to thank you for your interest. Please note that all submissions will be assessed. However, only suitable candidates will be contacted further.

Please submit your most recent resume to the attention of Human Resources at careers@bycast.com


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Published at 15-08-2008
Viewed: 55 times
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