MPLOYR / Ontario

[full-time] Technical Customer Support Specialist - Are You a Technical Sleuth? at Talent Technology

2008-10-31 10:45:33

Location: Kitchener
URL: http://talenttech.com/careers/open_positions.htm

Description:

Job Summary

The Technical Support Specialist is responsible for supporting our clients’ use of Talent Technology products and services as well as logging new feature requests and product enhancements. A key responsibility is to ensure client’s inquiries are addressed in a knowledgeable way and in a timely manner.

What You Will be Doing

• Respond to inbound client inquiries via phone and email in accordance with the Company’s published service levels expectations.
• Track client inquiries in the case management system and provide weekly reporting on inquiry volumes and types.
• Work with the Services and Product Management teams to ensure client inquiries and system issues are addressed and resolved in a timely, quality manner.
• Contribute to product planning programs and product reviews.
• Work with the Services team on various client and internal projects as may be assigned from time to time.

What we are Looking For

• Minimum 1-2 years’ experience in a customer service function.
• Degree in Information Technology, or related
• At least one of:
o C#, VB, ASP or .Net
o SQL Server, Oracle or other.
o Windows 2003 Server, Windows XP
• Knowledge of Internet technologies and standards such as HTTP, SOAP, XML, HTML.
• Ability to carry a 24/7 pager and respond to customer issues within the Company’s published SLA is a “must” for this position.

To apply please see the following link:

http://talenttech.com/careers/open_positions.htm

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[full-time] Technical Business Analyst at Cougar Software

2008-09-03 00:02:57

Location: Toronto
URL: http://cougarsoftware.com

Description:

Technical Business Analyst
Cougar Software
Concord, ON

Company Description
This is a great opportunity for a proactive individual, with real estate and financial analysis experience combined with technical skills (VB 6, .Net, and SQL) to be part of a fast-paced, high growth software company. This is a unique opportunity to get in before we experience explosive growth!

About Cougar:
Cougar is an established software company with over 15 years of history and a track record of success in the real estate investment industry. With impressive growth globally Cougar has set its sights on aggressive expansion in the North American market. Cougar is looking for experienced professionals to augment its growing North American team.

Job Description
About the position:

The focus of the Technical Business Analyst is to augment the implementation team from a technical perspective. Key implementation activities include, creating and customizing VB.NET and ASP.NET applications, data mapping, report creation and SQL query building. The Technical Business Analyst needs to take a business approach to all development such that solutions are geared towards solving real world business problems.
The Technical Business Analyst is a critical component of the implementation team and must have excellent business acumen and experience, combined with strong communication skills. Up to 75% of travel mostly in North America.
Qualifications:
• Real estate and accounting / finance background is a must.
• Minimum of 5 years professional experience.
• Minimum 2 years experience as developer in .NET environment (VB.NET or C#).
• Experience with SQL Server development.
• Excellent written and oral communication.
• A Bachelors degree or diploma in Computer Science or equivalent experience.
• Pursue professional and personal development to ensure adequate knowledge of the markets and industries Cougar serves as well as the products and services Cougar provides.
• Timely and complete administrative tasks like expense reports, etc.

How to apply
Send applications to careers@cougarsoftware.com

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[full-time] Programmer/Database Analyst at Accountco Jobs

2008-08-26 07:00:37

Location: Toronto
URL: http://accountco.com

Description:

A highly successful privately held IT company in business for over 6 years in Toronto, is currently looking to expand our operations by hiring a Programmer/Database Analyst to oversee, maintain and continually improve the business processes related to contract life-cycle and financial activities of the company, as well as being able to function with legacy systems and processes.

The Position
The Programmer/Database Analyst role requires a logical thinker with specialized knowledge of bank systems and processes to translate business unit goals into effective IT solutions and processes. Along with an ability to quickly understand business requirements, the position requires excellent communication and organizational skills. Furthermore, the analyst is a proficient programmer with a strong analytical background and is proficient in data organization and extraction from relational databases and sequential files.

This is a full-time, permanent employee position, offering an excellent benefits package that includes medical/dental/vision plans, a Registered Employee Pension Plan, a casual dress code and flexible work hours.

The Candidate
We are seeking someone who is a great organizational fit, and has the following background:
· 5+ years management in an IT/ software development team;
· Excellent interpersonal, communication, organizational, analytical, and team building skills;
· Skilled at building Partnerships and strong Working Relations, both inside and outside the company;
· Ability to translate the impact of operational decisions on financial results and customer/employee satisfaction;
· Proven ability to multi-task/handle multiple projects/tasks;
· Proven ability to function in an environment of both new and legacy programs and processes;
· Must be able to interact effectively with both technical and non-technical personnel;

The Responsibilities
· Translate and implement Business Unit goals into operational processes and IT Solutions;
· Develop and maintain Infrastructure, Architecture and Standards for IT;
· Administration of various databases and processes;
· Provide expert knowledge to aid in change implementation, process improvement, and increased efficiency and productivity;

Candidate Desirables
· Related post-secondary degree or diploma, preferably in IT, with 2 -3 years of experience in web design and development;
· Inspiring and credible leader with the ability to motivate and influence the performance of small operating teams;
· Proficient in: PHP, Perl, XML, SQL Server, MySQL, Java Script, Linux;
· Can use: Microsoft Access, Excel
· Some experience with Ruby, Java, and Apache, an Asset

Resume
If you feel you are a fit and are interested, please visit www.accountcojobs.com, and submit an electronic application, or forward a resume through to hiring@accountco.com.

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[full-time] Junior Analyst at Intrafinity

2008-08-20 00:06:42

Location: Toronto
URL: http://intrafinity.com

Description:

Job Description
Work with the development team leading the product lifecycle through execution of analysis and testing on Intrafinity Inc. client projects. Your role will involve managing quality assurance on a range of projects as well as serving as an implementation support consultant helping Intrafinity customers deploy and maintain their solutions.

RESPONSIBILITIES:
Analysis – Design new product capabilities for future development and release – Guide product additions and modules the software development and release lifecycle – Develop written specifications for new product features and modules

Quality Assurance – Execute and maintain test plans for a variety of web centric projects. – Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content. – Compare test execution to specifications and documentation. – Document, track, and communicate test cases, results, analysis, and unresolved problems to developers. – Maintain defect-tracking database for multiple projects. – Analyze, test and document, and verify system change requests (defects, enhancements, new features etc.). – Collaborate with Project Management and Development staff through all stages of the Project lifecycle – Maintain test procedures for functional and system testing, and accompanying documentation. – Participate in software test plan reviews, requirements review, test execution, and problem reporting and resolution.

Implementation Support – Work with customers to implement Intrafinity solutions – Provide implementation support assistance through email, chat, and phone

Qualifications – University degree – Excellent written and communication skills – Knowledge of Windows based operating systems – Self-motivated, independent worker and strong team member – Ability and enthusiasm to learn quickly – Strong organizational and documentation skills – Familiarity with testing browser based applications – Familiarity with defect-management (bug-tracking) software – Familiarity with Software Quality Assurance process – Familiarity with Software Development Life Cycle (SDLC)

Please submit:
1) your salary expectations and
2) resume to hr@intrafinity.com

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[full-time] Analyst at CCH Canadian Limited

2008-08-14 05:18:53

Location: Toronto
URL: http://wolterskluwer.com

Description:

Date Posted: 08.13.08

CCH Canadian Limited, a Wolters Kluwer Company, provides information services and application software to professionals, in both French and English. CCH is a leader in the fields of tax, tax compliance, law, financial planning, human resources, securities, business and commerce.

CCH Canadian Limited is committed to employment diversity and equal opportunity for all individuals.

An immediate need exists for an Analyst. Reporting to the Director, Editorial TAFP, the successful candidate will create sophisticated value-added content for CCH products dealing with taxation, with emphasis on GST.

The successful candidate will:

* Bring expert knowledge to the preparation of product content, including commentary, analysis, practical applications, examples, quick reference features, etc.; * Monitor changes in the regulatory and competitive environment. Make recommendations regarding product maintenance and development based on knowledge of industry and trends. Create and maintain current competitive analyses; * Assist with business development initiatives (e.g. input into BU strategies, product proposals, author identification), deal with external contributors, develop/participate in seminars & papers. May include review of product proposals; * Support colleagues in editorial, marketing, sales and senior management on matters relating to subject matter expertise.

The successful candidate will have:

* A minimum of three years’ experience working in the field of Canadian taxation, in either a practice or an academic environment. Background in commodity taxation will be considered an asset; * Demonstrated subject matter expertise; * Strong communication skills, verbal and written; * Exceptional organizational skills; * Ability to analyze and interpret market needs and trends in order to support new product development activities; * Ability to interact with professionals in target markets in order to understand market needs; * Ability to work effectively with a multi-departmental team; * Computer literacy.

Education:

* University Degree; * Accounting designation (CA, CPA, CGA, CMA) or law degree (LL.B, JD)

Contact:
Karen Clarke, CHRP
HR Generalist

Mail:
CCH Canadian Limited
90 Sheppard Avenue East
Suite 300, Toronto, ON M2N 6X1

Email: < click Apply Now below >

Fax: (416) 224-1067

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[full-time] Functional Business Analyst at York University

2008-08-08 09:27:38

Location: Toronto
URL: http://yorku.ca

Description:

Functional Business Analyst
York University
Toronto

Company Description
York University offers a world-class, modern, interdisciplinary academic experience in Toronto, Canada?s most multicultural city. York is at the centre of innovation, with a thriving community of almost 60,000 faculty, staff and students who challenge the ordinary and deliver the unexpected.

Job Description
FOR COMPLETE POSITION DETAILS PLEASE GO TO http://www.yorku.ca/jobs

CLOSING DATE: July 11, 2008
POSTING NUMBER: 6128
POSITION TITLE: Functional Business Analyst
LOCATION: Payroll & Human Resources Information Management, Department of Human Resources
SALARY GRADE: F
HIRING SALARY RANGE: $65,302 – $73,465
TARGET RATE: $81,628
DURATION: Temporary July 15, 2008 – December 15, 2008
AFFILIATION: CPM

Purpose:Reporting to the Director of Payroll and HRIM, the Functional Business Analyst (FBA) provides quality and timely documented business process analysis and detailed requirements for project initiatives that impact the HR/ER processes and systems. The FBA is responsible for analyzing current business processes and recommending solutions to streamline and improve efficiency and effectiveness of business processes and services. The FBA will establish and maintain effective relationships with functional user groups and technical support teams to fully define system requirements and propose viable business solutions to meet business objectives.

FOR COMPLETE POSITION DETAILS PLEASE GO TO http://www.yorku.ca/jobs

How to apply
Send applications to < click Apply Now below >

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[full-time] Senior Systems Analyst at Toronto Public Library

2008-08-07 17:35:31

Location: Toronto
URL: http://torontopubliclibrary.ca

Description:

Senior Systems Analyst
Toronto Public Library

Company Description
JOB SUMMARY:
Under the direction of a designated manager, provides team leadership to staff and to project teams which determine requirements, research, evaluate, develop and/or acquire, implement and provide technical and business support for applications software and information solutions to meet client and business and business requirements.

Job Description

DUTIES:
 Leadership functions:
 provides team leadership to staff in the IT Department and to project team needs that determine user needs and identify solutions to meet client and systems requirements
 provides direction to Applications staff by assigning and coordinating work, assisting in training and monitoring performance
 provides direction and coordination for projects making use of in-house and external expertise
 Service functions:
 provides technical and analytical expertise, project planning and project management skills to analyse, design, develop, test and implement solutions to clients’ business requirements
 installs, tests and supports applications projects which will require systems analysis and may require integration with other systems
 determines the nature of the integration required and coordinates the implementation
 provides analysis to ensure that augmentation of or changes to existing applications are complementary and in keeping with IT standards and guidelines
 conducts research and provides detailed evaluation and recommends appropriate hardware and software pertinent to current and future applications in the client’s environment
 writes and evaluates reports, business cases, documentation, and RFPs
 reviews and monitors operational information systems for efficiency and cost within the context of current technology
 provides technical expertise in the negotiation of service agreements with a variety of suppliers of systems products and services and periodically assess their adequacy
 develops technical procedures and standards and ensures adherence
 ensures that documentation for all projects is full and complete
 performs other duties as assigned
 evening, weekend and callback work may be required.

QUALIFICATIONS:
 Post-secondary degree or diploma in computer science or related discipline, or equivalent combination of education and experience
 A minimum five years of experience working on information technology projects implementing application solutions
 Demonstrated experience in systems and business analysis
 Demonstrated experience with database design; must have proficiency in use of SQL; experience with Oracle preferred
 Demonstrated experience in the development of custom applications and interfaces including the leading and training of programmers, setting guidelines and standard
 Demonstrated experience working in client/server environment using front-end tools e.g. Visual Basic and backend tools e.g. SQL
 Demonstrated experience in and thorough knowledge of the current and emerging information management concepts and technologies including object-oriented techniques, business/data modelling and relational database management technology
 Demonstrated skills in the use of a variety of programming languages, such as Visual Basic, Java, C++

 Demonstrated web applications publishing and management experience using tools such as MS Visual Interdev and Macromedia’s Dreamweaver Ultradev
 Demonstrated experience in the use of text encoding languages and associated scripts such as XML, DHTML, HTML, PERL, CGI, JavaScript, ASP, JSP
 Demonstrated experience in the use of content management packages including Canto Cumulus and PVCS Content Manager, in web portal applications such as BEA WebLogic, and integrated development environment tools such as WEbGain Studio is an asset
 Demonstrated knowledge of Netscape Enterprise Server, JRun, IIS and Apache
 Familiarity with Library-related technical standards and protocols desired, e.g. MARC, Unicode, SIP, NCIP, Dublin Core preferred
 Demonstrated experience working in a variety of OS environments including UNIX, NT, and Novell
 Demonstrated experience working in a variety of OS environments including UNIX, NT, and Novell
 Demonstrated experience in project management and leading staff on a project basis
 Demonstrated ability to provide leadership, show initiative and self-direction, maintain currency of knowledge, and identify and solve problems that require investigation and creativity, under sustained pressure in a results-oriented team environment
 Proven ability to be an effective representative of the IT Department, to establish and maintain a good consulting relationship with corporate clients and vendors
 Demonstrated ability to respond flexibly and productively to multiple and changing priorities in a variety of work environments, including teams, work with consultants, and on individual assignments
 Excellent analytical and problem-solving skills
 Excellent interpersonal and communication skills (both oral and written).

SALARY: $69,251.00 – $78,260.00 per annum (2008 Rates)

Personal information collected is used in accordance with the Municipal Freedom of Information & Protection of Privacy Act.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

How to apply
Send applications to < click Apply Now below >

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[full-time] #7569: Web Application Support Specialist at Arc 1

2008-08-05 18:37:23

Location: Toronto
URL: http://arc1.ca

Description:

Overview:
The Web Application Support Specialist will provide support for packaged web applications.

Scope of Activities:
The successful candidate will primarily provide system support for our LiveLink environment consisting of:
• Issue investigation and resolution
• System infrastructure maintenance and support
• Tier 2 user technical support
• Administration of system, users, groups, folder structures and security
• Implement and support application configurations and customizations such as LiveLink Workflows and Search components such as Google
• Participate in meetings with the business to discuss issues and solutions
• Escalate product issues and work with the LiveLink vendor OpenText
• Participate in Knowledge transfer sessions to other Web Application Support Specialists

Qualifications:
• BA/BS degree or diploma in Computer ScienceComputer Engineering.
• Strong communication skills, both written and oral are required.
• Proven analytical and problem solving skills.
• Ability to work as part of team on multiple applications within a dynamic and global environment.
• Must have a strong work ethics and orientation towards excellent customer service.
• Working knowledge in .Net, ASP, XML, HTML, XSL, Perl, Java and Java scripting.
• Working knowledge of Windows 2000 and 2003 Server, IIS, SQL and Oracle.

Pluses:
• Experience with one or more of the following applications: Opentext LiveLink >= v.9.5, Documentum eRoom v.7.x, Interwoven Teamsite >= v6.5, Interwoven Open Deploy >= 6.1, Prezza Survey >= v4, Siebel CRM >= 7.8.x
• Working knowledge of OpenText Live Link, Live Link Search and slicing
• Knowledge of the Google Enterprise Connector for LiveLink

To apply, please submit your updated resume to < click Apply Now below >. Please note that only qualified candidates will be contacted.

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[full-time] Programmer/Database Analyst (Liberty Village - Toronto) at accountcojobs.com

2008-08-01 17:56:49

Location: Toronto
URL: http://accountco.com

Description:

Resume
If you feel you are a fit and are interested, please visit www.accountcojobs.com, and submit an electronic application, or forward a resume through to < click Apply Now >.

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[freelance] Applications Support Specialist (1 year contract) at Borden Ladner Gervais LLP

2008-07-28 09:49:45

Location: Toronto
URL: http://blgcanada.com

Description:

Position Information Technology – Applications Support Specialist (1 year contract)
Reference # IT – Applications Support Specialist
Location Toronto
Open date 2008-07-22
Close date 2008-08-22
Description

At BLG, it begins with service! Our approach to Professional and Service Excellence is based upon personal standards of absolute integrity, unfailing mutual respect and dedication in all that we do for our clients. We pride ourselves on having the best talent, legal and non-legal, and delivering the best service.

The Toronto office of Borden Ladner Gervais LLP, one of Canada’s largest law firms, is seeking an Applications Support Specialist for a 1 year contract position.

EDUCATION & EXPERIENCE REQUIRED:

Minimum two year business computing diploma or equivalent
2 years experience with Opentext document management systems (Hummingbird DM)
Familiarity with ASP/HTML development
Good understanding of Crystal and SQL reporting tools
Proficient with desktop application configurations
Familiarity with Microsoft Office and MS Word Macros a plus

Experience in a legal professional services environment an asset

DUTIES AND RESPONSIBILITIES:

Support and maintain Opentext Document Management system (Hummingbird DM) and integrated applications
Enhance existing applications
Troubleshoot application related issues
Support other types of applications especially with Microsoft developed products
Create detailed system documentation for all systems

Provide second level support to Help Desk

OTHER REQUIREMENTS:

Ability to communicate in a professional manner
Strong organizational and time management skills
Excellent multi-tasking skills
Strong attention to detail
Ability to work independently, follow instructions with minimal supervision and take initiative
Able to set own priorities while maintaining flexibility
A team player with excellent interpersonal skills

Availability to work overtime, when necessary

If you have an interest in this position or know of someone who may be suitable, please forward a current resume to Nikki Sandhu at < click apply now instead > or by fax to (416) 361-2793.

We thank all applicants for their interest in this position; however, only applicants selected for an interview will be contacted.

*Please note that relatives of current BLG employees and lawyers are not eligible for consideration.

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