[full-time] Technical Customer Support Specialist at Sophie Beaudoin

2008-08-27 14:30:28

Location: Kitchener
URL: http://careers2.hiredesk.net/viewjobs/jobdetail.asp?comp=hiredesk&PROJ_ID={792A3272-8C6C-4495-93B4-BE650CB9BC8B}&tp_id=1&TPPreview=1

Description:

Job Summary

The Technical Support Specialist is responsible for supporting our clients’ use of Talent Technology products and services as well as logging new feature requests and product enhancements. A key responsibility is to ensure client’s inquiries are addressed in a knowledgeable way and in a timely manner.

Responsibilities

•Respond to inbound client inquiries via phone and email in accordance with the Company’s published service levels expectations.
•Track client inquiries in the case management system and provide weekly reporting on inquiry volumes and types.
•Work with the Services and Product Management teams to ensure client inquiries and system issues are addressed and resolved in a timely, quality manner.
•Contribute to product planning programs and product reviews.
•Work with the Services team on various client and internal projects as may be assigned from time to time.

Qualifications and/or Skills

•Minimum 1-2 years’ experience in a customer service function.
•At least one of:
oC#, VB, ASP or .Net
oSQL Server, Oracle or other.
oWindows 2003 Server, Windows XP
•Knowledge of Internet technologies and standards such as HTTP, SOAP, XML, HTML.
•Knowledge of recruiting systems and technologies preferred; knowledge of CRM, SFA and ERP systems helpful.
•Results-oriented.
•Proven relationship management skills (team and clients).
•Excellent oral and written communication skills; excellent listener
•Excellent problem solving skills, highly motivated and adaptable.
•Ability to carry a 24/7 pager and respond to customer issues within the Company’s published SLA is a “must” for this position.

Education: Degree in Information Technology, or related

To apply please copy and paste the following link into your browser

careers2.hiredesk.net/viewjobs/jobdetail.asp?comp=hiredesk&PROJ_ID={792A3272-8C6C-4495-93B4-BE650CB9BC8B}&tp_id=1&TPPreview=1

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[full-time] Cisco Partner Specialist at FuzeHR

2008-07-26 09:32:01

Location: Mississauga
URL: http://fuzehr.com

Description:

Purpose of the Position:
The Cisco Partner Specialist position focuses on supporting the account managers with technical presales questions, helps to streamline sales processes with the partner and
educates account managers on technologies and resources available to them. The specific role
being hired for is focused on Cisco products.

Essential Functions:
• Responsible for answering presales technical questions while educating account managers on
the products, services and resources to help them become as self-sufficient as possible.
• Become an expert on all Cisco products and services.
• Execute sales tactics and engage in sales opportunities with Account Managers and
Customers to develop, architect and position Cisco products and services.
• Develop and communicate sales tools to assist account managers in providing Cisco solutions
to their customers.
• Liaison between Account managers and Cisco for special pricing requirements.
• Responsible for reviewing quotes/configurations and orders, creating solution designs, and
identifying potential add-on opportunities.
• Analyzing the company’s Cisco sales and the Canadian IT marketplace to find opportunities to drive more business.
• Conducts conference calls and customer presentations as necessary.
• Administers and manages various Cisco tools in coordination with the sales teams.
• Tracks and manages sales forecasts on Cisco products and services.
• Obtains relevant industry and partner certifications and attends approved outside trainings.

Qualifications: • Knowledge of Cisco technology is a must. • Existing Cisco Certifications or involvement in Cisco certification courses is preferred. • Familiarity with competitive products. • Prior experience in sales is an asset. • Existing technical ability is preferred. • Aptitude for learning about technical aspects of products a necessity. • College or university education preferred. • Proficient in Microsoft Office – especially Word, Excel and PowerPoint. • Excellent oral and written communication skills and willingness to close a deal. • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.

If you are interested in this dynamic and growing company , please send your resume to Erica at edamato@fuzehr.com.

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MPLOYR / Ontario

[full-time] Technical Customer Support Specialist at Sophie Beaudoin

[full-time] Cisco Partner Specialist at FuzeHR